Service & Support: Client Comments

We'd like to share some of the comments we have received from our clients in response to the satisfaction survey they receive after contacting our support center.

2006
December 5th	“Terence did a great job and had me back up and running FAST!”	- J. M.
November 20th	“You guys are awesome!!!”	- A. G.
November 9th	“Payton is always friendly and helpful.”	- M. L.
November 3rd	“Ian was great. He was able to get the problem fixed in no time. Thanks to him, we are all able to get back to work.”	- L. P.
October 31st	“Matt did a great job with overseeing and carrying out our implementation. The two field techs worked tirelessly as well over the weekend to make this happen quickly and with minimal disruption.”	- J. P.
October 26th	“Don found the problem almost immediately. It was especially gratifying to me, since I had thought several important emails had gone missing.”	- R. C.
October 18th	“Damien did a superb job. He is a great credit to your organization.”	- P. M.
October 12th	“Ian was wonderful! He was persistent and ultimately solved the problem.”	- E. I.
September 21st	“Thanks for your patience and support.”	- A. G.
	“I would like to take this opportunity to share with you about the wonderful customer service experience I had in working with Richie. This request was made on a Wednesday afternoon for a Thursday morning presentation. Despite the short notice, Richie enthusiastically and competently made the necessary technical arrangements for this presentation to be a success. I have had the privilege of working with Richie before and he is consistently professional, personable, and courteous. He is a true asset to the Leapfrog team. Thank you for providing Families First with first rate service and expertise.”	- Z. M.
September 20th	“When I called Payton, he was extremely helpful and got right on it.”	- M. S.
September 19th	“Thanks for the prompt fix. Brad has a gift for explaining a technical problem that leaves me thinking I have learned something and can respond more efficiently next time it happens.”	- B. W.
September 14th	“Richie solved my problem right away. He was very courteous and explained everything to me. Thank you, Richie!”	- A. G.
September 12th	“Richie was great – very helpful and reassured me along the way.”	- M. Z.
September 5th	“Am very grateful for how quickly the problem was resolved.”	- K. D.
August 25th	“Payton fixed this faster than anyone! Yay!!!”	- L. R.
August 16th	“Brian is really nice to work with. Thanks!”	- L. R.
	“Damien is always very polite and personable and does not make me feel like an idiot when I have a technical issue. He does good work and fast.”	- Z. B.
August 11th	“YOU ARE TERRIFIC!!!”	- J. J.
August 9th	“Trevor did a FANTASTIC job!!!!!! Thanks!”	- P. H.
July 27th	“Richie is always helpful and returns calls and emails promptly. I really appreciate that! Thanks!”	- T. M.
July 26th	“Good customer service.”	- P. P.
July 21st	“Alan was very helpful and tested the problem out several times to make sure it was fixed while I was on the phone. I appreciate that!”	- C. J.
July 14th	“Thanks Trevor for taking the time to resolve several issues for me.”	- J. R.
June 29th	“Highly skilled.”	- A. F.
June 21st	“Damien was very thorough in resolving my problem.”	- J. C.
June 19th	“He (Brian) made the troubleshooting as painless as possible. Good job!”	- G. Z.
June 16th	“BLESS YOU!!!”	- S. K.
June 15th	“The gentleman (Donald) was very helpful and kind.”	- C. P.
June 8th	“Damien has been more than extremely helpful.”	- C. B.
	“Very courteous and very patient. Thanks.”	- K. G.
June 7th	“Great customer service – very patient and helpful – great job!!!”	- J. V.
June 2nd	“The Helpdesk has been courteous and I always get someone quickly to assist.”	- P. M.
May 30th	“Brian was very courteous, helpful, forthcoming with information and explanation. He was attentive and patient… stayed and consulted until I could connect.”	- A. G.
May 26th	“Brad was awesome - knowledgeable, worked quickly and efficiently, and solved a couple of problems I didn't even know I had!”	- M. B.
	“Wow. What a great way to start a business relationship. Thank you Pete and please thank Damien for being so prompt and competent.”	- B. P.
May 24th	“Complicated problems were addressed (by Don) very professionally.”	- D. S.
	“Trevor was great. He kept at it until he got the printer to cooperate!”	- M. S.
April 18th	“Problem fixed (by Richie) in 5 minutes. Super!”	- S. V.
April 11th	“Leapfrog responded very promptly – I am glad that we have your service. Thank you so very much for all that you do for us, to keep us in business.”	- B. C.
April 5th	“Excellent rep (Zach). Keep up the good work.”	- B. C.
March 27th	“Fixed in less than 15 minutes. Great support. Thanks go to Trevor and Don.”	- W. C.
March 24th	“Damien is great.”	- S. C.
	“Trevor was very helpful and courteous. He answered questions and made suggestions.”	- D. P.
March 22nd	“THANKS – You’re great!”	- J. J.
February 28th	“I received a return call, and work began immediately. I was very pleased. Zach made it very user friendly.”	- C. J.
	“Exceptional service as always from Brad!”	- S. S.
February 20th	“You are very professional and courteous with your clients. Thank you.”	- M. O.
	“Alan was incredibly helpful… It's refreshing to have someone handle the issues who knows just what to do when - and is pleasant and patient! thanks....”	- L. H.
February 15th	“Damien was courteous… great job. Thanks.”	- A. W.
February 9th	“Brad provided very helpful information to answer our questions.”	- P. M.
February 8th	“Trevor was very quick to respond to the problem. He was extremely helpful and patient with me and fixed the problem within minutes. Thank you very much.”	- E. G.
February 7th	“Trevor, Damien and Brian were all very helpful in answering my questions and getting the work completed. Thanks.”	- S. C.
January 26th	“Even when the issue might be out of their scope of responsibility, these guys are SO helpful. Tevor rocks!”	- C. H.
January 24th	“Don’s patience was in supply.”	- S. J.
	“Richie was a great help with many questions.”	- C. H.
	“Don was very courteous.”	- C. S.
	“Brad did an excellent job! He was also very patient. Great job! Thanks.”	- E. B.
January 23rd	“Great – as usual!”	- M. S.
	“Richie was outstanding in all aspects – technically, very professional in his demeanor and attitude, and very timely in his responses.”	- J. C.
January 11th	“Brian was very quick and very professional installing the new processor.”	- L. P.
January 10th	“This issue was resolved as promptly as could be expected, and completely to our satisfaction.”	- S. S.
January 4th	“Thank you so much!”	- J. J.
2005
December 14th	“Floyd was very helpful. I appreciate his assistance.”	- A. T.
December 7th	“Richie was extremely patient and kind. It was a pleasure.”	- K. W.
November 28th	“Brad was great. What ever I asked, he worked on it.”	- M. R.
November 11th	“Damien was great.”	- M. S.
November 10th	“Wow! How easy it is to work with your staff!”	- C. H.
	“Outstanding - couldn't have taken more than 5 minutes to resolve.”	- C. M.
November 9th	“Huge thanks to Brian for his efforts and his service. I am grateful for the time he spent and the extra effort. Thanks Leapfrog & Brian.”	- C. P.

View Client Comments from Previous Months

Unsolicited comments

2006:

“I cannot say enough about Damien and the kind, generous and efficient way he went about his work. He is a fine person, a skilled professional and a great credit to your organization. Thank you for assigning him to my project.”
- C. M.

“I just wanted to take a moment to express my appreciation for Kenny’s good work to keep us all ‘connected.’ I had a BB meltdown last week (due to my own tinkering … nothing to do with the hardware or service) and Kenny made it his priority to stop what he was doing and get me back on line (although I could tell that he was quite swamped). It was not the first time that he ‘bailed water’ on my behalf. I appreciate his very capable skills and his willingness to work hard to keep the proverbial ‘trains running on time’.”
- L. M.

“Every single person I have spoken with has been solution-oriented and has basically saved my day. I am blown away by how helpful, skilled, patient and friendly they are.”
- J. S.

“WOW! Again, thank you Richie for digging this deeply into this problem.”
- R. S.

“Floyd did a great job. Thanks for your help getting him up here so quickly. We appreciate the timely support.”
- M. T.

June:

“I just wanted to let you know that Chris was able to solve something that really helped me out today. It is quite difficult in the transition with our wacky legacy systems, but he didn't let that stop him. Very! much appreciated.”
- H. F.

“Every single person I have spoken with has been solution-oriented and has basically saved my day. I am blown away by how helpful, skilled, patient and friendly they are.”
- J. S.

April:

My sincerest thanks to all of you who put so much effort into this transition.
- D. W.

February:

I just wanted to drop you a brief note to tell you how pleased we are with the service that you are providing. We just completed our firm-wide retreat where we had no IT complaints (and everyone in the firm was there!). I find personally, and I know that others in the firm find as well, that the system is now much more reliable and that it enables us to work 24/7 across all three continents where we are located.
Your service is critical to our ability to serve our clients, and I just wanted to let you know that we appreciate it.
- D. P.