CUSTOMER COMMENTS

"Brian, Thought you might like to hear that several people in our office have stopped me today and commented on how nice and helpful your support people have been. Thanks for all the hard work!! I’m very pleased with the way things are going!!

"Alan took the time to call me and email me that this had been completed AND update me on several other outstanding issues. Rock on! This is the Leapfrog we know and love!! Thank you so much."

"Justin, thank you. You where a great help, and I really appreciate you staying a bit late this evening to get my computer working. I will be asking for you next time I have a problem with my computer."

Client Services Team

Leapfrog assigns a Client Services Manager to every client.

Our Client Services team is dedicated to helping clients get the most out of their information technology with the least hassle.

Meeting regularly with clients to review goals and strategies, this team works closely with our technical teams to ensure that services and projects are aligned with clients’ needs and expectations.

The Client Services team assesses customer satisfaction in several ways and reviews their findings and recommendations with Leapfrog’s management team.

Client meetings and informal discussions provide dialogue on what works well and what needs to be improved.
A brief online survey is presented with the close of every service ticket.
A third-party survey is conducted at the beginning of each year, providing a view of current satisfaction and trends.
Internal performance metrics are reviewed by the Leapfrog management team and compared to survey results and other client comments.

Service is why we exist.

Customer satisfaction receives unwavering focus. It is discussed in every management meeting and every company-wide meeting. Everyone in the company understands how vital this factor is and shares ownership of it.

Contact Leapfrog today. We’re here to serve you.