CUSTOMER COMMENTS

"Brad provided very helpful information to answer our questions."

"Trevor was very quick to respond to the problem. He was extremely helpful and patient with me and fixed the problem within minutes. Thank you very much."

"I would like to thank Richie for his efforts in getting my new laptop up and running.

Richie was outstanding in all aspects – technically, very professional in his demeanor and attitude, and very timely in his responses.

Given the positive presence that Richie represented, I thought you all should know!!!"

Leapfrog Client Testimonials

Leapfrog Services solicits comments and feedback from clients through regular face-to-face meetings, through our service ticketing system, through ad hoc email surveys, and through an annual survey conducted by a third party.

While we measure and assess our performance internally, we have found that there is no substitute for the words of our clients. These dialogues have helped us to improve processes and strengthen customer service.

Here are some client comments about the performance of our technical and client services teams:

“Leapfrog responded very promptly — I am glad that we have your service. Thank you so very much for all that you do for us, to keep us in business.”

“I cannot say enough about your Support Center Analyst and the kind, generous and efficient way he went about his work. He is a fine person, a skilled professional and a great credit to your organization. Thank you for assigning him to my project.”

“Every single person I have spoken with has been solution-oriented and has basically saved my day. I am blown away by how helpful, skilled, patient and friendly they are.”

Use this link to see more client comments.

Use this link to see why chief financial officers choose Leapfrog