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Leapfrog Case Study:
How Managed IT Services Helps a Global Consulting Firm Conduct Business In Multiple Offices with Remote Access

Edgar DunnClient:  Edgar, Dunn & Co. is a global management consulting services firm with a reputation for excellence and expertise in the payments industry. Founded during 1978 in San Francisco, the firm serves clients in more than 30 countries on six continents from its offices in San Francisco, Atlanta, London, Sydney, New York and Frankfurt.

Challenge:  Formerly acquired by a larger company, Edgar, Dunn & Co. partners repurchased the firm.  To attain independence, they needed to establish information systems and technical support.  While strongly relying on technology, the organization did not have the resources to develop and staff a network operations center.  In addition, geographically dispersed consultants required secure remote access to the network using available connectivity from client sites and other locations.  Downtime could be very costly since it would mean lost billable hours.

Strategy:  Seek an IT managed services company that could provide planning, implementation, ongoing network management and technical support for a reasonable monthly fee.  Minimize capital investment, maximize cash flow management and develop a wide area network backed by global support and outstanding customer service.

Solution:  Leapfrog Services won the contract hands down.  Experience in network design, network operations center capabilities, and the ability to provide proactive and reactive support on a global scale for a monthly fee set the company apart from other providers.  Leapfrog conducted a thorough needs assessment and developed a proposal based on stated goals.  The solution: establish remotely managed servers in each Edgar Dunn office secured by managed firewalls, aggressive virus protection and spam control.  Set up T1 and dialup connections for all offices with multiple options for remote network access enabling the firm’s consultants to access email, files and applications using any available Internet connection.  Leapfrog’s experts also identified a need to back up data from laptop computers, which consultants use every day to process critical data for the firm and its clients.

“Working with Leapfrog enabled us to implement a solution that meets our demanding technology requirements and conforms to our cash flow strategy,” said Thad Peterson, a director in the Atlanta office who managed the firm’s search for the ideal provider.  “Leapfrog’s emphasis on quality and client service aligns with the core values on which Edgar Dunn was founded and which continue to sustain our success and growth.”

Results:  Today, Leapfrog provides and manages the technology that supports Edgar Dunn’s growing global consulting business.  The client has no IT staff.  Consultants have multiple connectivity options and secure remote network access, including Leapfrog’s Virtual Office solution.  Leapfrog audits data backups on all computers.  Each office retains spare laptops which can be quickly imaged for any consultant who needs a replacement, minimizing downtime.  Leapfrog’s Network Operations and Support Center provides proactive and reactive support to all locations and a monthly contract meets cash flow objectives.  Leapfrog addresses all IT needs and Edgar Dunn focuses on what it does best – providing world-class consulting to the financial services and payments industries.

Technologies and Services: 

Client Quote
“Working with Leapfrog enabled us to implement a solution that meets our demanding technology requirements and conforms to our cash flow strategy,” said Thad Peterson, a director in the Atlanta office who managed the firm’s search for the ideal provider.  “Leapfrog’s emphasis on quality and client service aligns with the core values on which Edgar Dunn was founded and which continue to sustain our success and growth.”