Frog-fast 95% live-answer rate so you get Help Desk Support NOW
- Answer your tech questions 24-7-365
- Have a huge staff at-the-ready so you don’t have to wait
- Access your computer remotely to fix it, whether you’re on network or off
- Support every piece of technology associated with your network, including Windows Mac, smartphones and tablets
- Respect your time — our ultra-sophisticated tracking system assures any agent who picks up the phone knows your device's history
- Escalate complex issues to specialists right away
- Send a field technician, if needed
Friendly, IT troubleshooting help is always just a phone call away
Leapfrog hires only smart, talented people who “get” technology — and like working with people as much as they like solving tech problems. Then we put them through a rigorous in-house training program to fill their sizable IT heads with even more information.
When anyone from your team calls Leapfrog Help Desk Support, they will be greeted by an ultra-smart, courteous, good-looking Leapfrog analyst to get you back on your feet. Will you ever be greeted with a script or checklist? No way. And rarely will you have to repeat what happened in a previous call because our ticket-tracking system records and stores all calls and issues.
Huge support staff for a boatload of IT bandwidth
When you’re having an issue with your IT, the last thing you want is to leave a message and wait for someone to call you back. That’s why we have many, many more frogs than an ordinary pond – a virtual frog force. While we’re not big on singing our own praises, we are big on how happy we make our clients with our 95% live-answer rate and calls that are typically answered in under a minute.
24-7-365 availability for 24-7-365 productivity
Call us anytime, day or night. During normal Help Desk Support hours from 7 a.m. – 9 p.m., we’re at our desks waiting for your call. Then after that we’ll be at home waiting for your call. Fear of an off-hours IT emergency is a thing of the past. Frogs have your back.
Remote access troubleshooting — call from anywhere
and get the same service
Do you travel or work from home? Drag your laptop to the beach with you on vacation? You’ll get the same great service no matter where you are. Leapfrog is a pioneer of remote access IT management, so it doesn’t matter to us if you’re in your boardroom or your family room. With permission, we can control devices whether you’re on your network or not.
Smartphone support for every make and model
Our IT experts speak all the mobile languages: Android, iPhone, Windows Mobile and BlackBerry. Have a brand new model? Awesome, we already know all about it. Have an old one? Our frogs are the best tech sleuths in the business — we will find your answer for you. Having trouble with an app? We’ll look into it so you can keep working. We believe your smartphone should make you more productive!
No going around in circles — we troubleshoot it all, including SaaS
Fortunately, there are only a finite number of things that can be causing your IT problem. It could be the software, computer, network, server or (gasp) operator error. The more IT services that Leapfrog manages for you, the easier it is to rule out possible causes and pinpoint the culprit. So with our One-Source Solution, troubleshooting is as fast as it gets! We’ll take our problem-solving efforts to the far reaches of the IT universe, including contacting and working with other vendors.
Part of a larger team of IT brainiacs: The Leapfrog Support Center
If you ever have a problem or question during your daily journey through various computers, mobile devices, networks, infrastructure, email, communications and any other tech interactions, Help Desk Support is your first line of defense. If we can’t resolve it there, we’ll find the Support Center expert who can — we have an amazing backup! Whether it’s the Field Services Team, Escalations Team or Provisioning Team, rest assured, you’re in capable hands with long froggy fingers.