Frog-fast 95% live-answer rate so you get Help Desk Support NOW.
Leapfrog user support in a word? Awesome!
That’s what our clients say dozens and dozens of times each month.
Why? We hire only smart, talented people who “get” technology and like working with people as much as they like troubleshooting. Then we put them through a rigorous in-house training program — you will not be greeted with a script or checklist when you call.
You will talk with a friendly, concerned IT expert with complete information about any prior issues.
Travel or work from home? Same great service. We use remote access and control whether you’re on or off network, plus we speak all the mobile languages: BlackBerry, Droid, iPhone and Windows Mobile. We also have far more frogs than an ordinary pond – a virtual frog force, which means almost no waiting for you. We’re proud of our 95% live-answer rate. And on the off chance you have to leave a message, we call you back within the hour from 7 a.m. – 7 p.m. ET.
After hours? No worries. Someone is always on call.