Network Support

Small businesses seek ways to cut corners. When it comes to computer network support, they try various approaches to control costs:

The office manager (who is busy, knows very little but tries to be helpful)
The operations director (who would love to delegate, but has no one)
The most technical partner (who should be focused on billable hours)
The newest junior associate (who is incompetent but eager to please)
The owner’s son-in-law (who is working on a B.S. degree, and he’s nice)
A consultant (who knows us well and always returns our calls)

But eventually, the network becomes more critical to the business, technology crises become more costly, nerves fray and someone says “This isn’t working.”

That’s when executives turn to Leapfrog for effective network support.

Our approach to network support is a formula for success:

A responsive Support Center with a truly helpful Help Desk
Proactive monitoring and management of network infrastructure
Remote troubleshooting for the fastest problem resolution
Systems Engineering for consulting and project management
Client Services for assistance with planning and procurement
A management team with a passion for excellent customer service

Our network support is provided for a monthly fee, an alternative to hiring IT employees, less costly, more dependable and more effective.

If you’ve tried network support that was not responsive or competent enough for your needs, contact Leapfrog for a needs assessment.