CUSTOMER COMMENTS

"I no longer fear computer problems. You guys are really super."

“Wow! How easy it is to work with your staff!”

“Lauren assisted me in getting Trevor patched through to correct the issue. Thanks so much! This was critical.”

"Brad was great. Whatever I asked, he worked on it."

"Your agent was very helpful and took time to do one extra step that fixed the problem. Thanks!"

"Very nice person, and did his work quickly and unobtrusively."

“Every experience I have had with Leapfrog has been a positive one. I definitely recommend you."

“Don is very nice. He has helped me before and has always been courteous and helpful."

“Thanks so much, Trevor...GREAT JOB!!!”

“Julio was great! He resolved the issue very quickly.”

“Ian was great. He was able to get the problem fixed in no time. Thanks to him, we are all able to get back to work."

“Damien did a superb job. He is a great credit to your organization.”

“Richie solved my problem right away. He was very courteous and explained everything to me. Thank you, Richie!”

“Am very grateful for how quickly the problem was resolved.”

“Brian is really nice to work with. Thanks!”

"Alan was very helpful and tested the problem out several times to make sure it was fixed while I was on the phone. I appreciate that!”

“He made the trouble-shooting as painless as possible. Good job!”

“BLESS YOU!!!”

“Great customer service – very patient and helpful – great job!!!”

“The Helpdesk has been courteous, and I always get someone quickly to assist."

“Brad was awesome - knowledgeable, worked quickly and efficiently, and solved a couple of problems I didn't even know I had!”

“Huge thanks to Brian for his efforts and his service. I am grateful for the time he spent and the extra effort. Thanks Leapfrog & Brian.”

“Despite all the distractions going on in our office, he was very courteous and told us what the issue was and why it happened.”

“Chris stayed with me throughout the process with Cingular. It was probably something I could've handled myself, but having Leapfrog on the line gives us credibility with their service folks!”

“I ended up talking to Chris, Floyd, Alan, Ritchie, and Brad. All five were very, very courteous and very, very effective.”

“Great job, and done much quicker than I anticipated.”

“I love you guys!"

Leapfrog In The News

Leapfrog Moves to New Office Space
News, September 14, 2009

Leapfrog Services has moved its headquarters to a full floor at the 1190 West Druid Hills Drive building in the Druid Chase office complex. Leapfrog provides a full suite of IT services for small businesses and professional firms as well as non-profits and associations.

“We continue to find terrific growth opportunities in this economic environment as organizations of every size look to control costs by outsourcing their IT services. By tripling the size of our office, we can meet current demands and prepare for the future,” said Claire Arnold, co-founder and CEO of Leapfrog Services. “Druid Chase not only helps us meet those
demands, but also perfectly adapts to our corporate culture.”

Leapfrog announces the launch of Hopper, a data back-up and recovery support system designed to replace tape and USB systems.
News, November 19, 2008

Leapfrog IT Services, the company that pioneered remote IT infrastructure management, announces the release Hopper, a data backup and disaster recovery system that will now begin replacing tape and USB systems.

“The facts were clear to us: 60% of all tape restorations are unsuccessful; we’ve felt uncomfortable with our clients tethered to tape and USB backup — and no one else was delivering a better solution, says Brian Kirsch, Chief Service Officer at Leapfrog. ”It’s been an area of great concern to Leapfrog and forced us to arrive at a better solution.”

Leapfrog’s Hopper uses new “bare metal” backup technology, which initially backs up at the block level, eliminating failures related to open files. All following backups are incremental, capturing the changes made after previous backups were performed.

Hopper’s backup system can be set to back up data every hour and stores client business data onsite (in client offices) on two separate drives. In addition, Leapfrog offers the option of storing client data at a secure remote offsite location. “We determined that this scenario was the best to eliminate any risk of data loss,” says Kirsch.

Hopper’s data recovery process reduces the data recovery wait time by 40%, ensuring the restoration of files, folders, exchange mailboxes, SQL tables and databases.

“Hopper is definitely a solution that we’re proud to offer our clients,” asserts Kirsch. “Plus, from an internal Leapfrog perspective, we’re excited to have another product extension where we lead the IT industry.”

Leapfrog CEO Yum Arnold
Describes Her Life and Career
For Atlanta Woman Connects
Announcement, March 17, 2008

As Leapfrog approaches its
ten year milestone, founder
and CEO Claire "Yum" Arnold
was interviewed by Becky Blalock, Senior Vice President and CIO of the Southern Co.,
for Atlanta Woman Connects.

Use this link to see excerpts from the interview, in which
Ms. Arnold discusses her life
and experience in corporate management, as a mentor,
an entrepreneur and a mother.

Leapfrog Supports TAG As A Sponsor Of The 2008 Georgia Technology Summit
News, February 27, 2008

Leapfrog Services was one of the sponsors of today's Georgia Technology Summit, the premier annual statewide technology event presented by the Technology Association of Georgia. Leapfrog founder and CEO Claire Lewis Arnold served as chair of this year's GTS planning committee and worked with TAG's President, Tino Mantella, to recruit Don Tapscott and Michael Gelb as keynote speakers.

Tapscott, author of Wikinomics, is an internationally renowned authority on the strategic value and impact of information technology. Gelb, author of Innovate Like Edison, is a pioneer in the fields of creative thinking, accelerated learning and innovative leadership.

Leapfrog Announces New Partnership In Its E-scrap Recycling Initiative
Announcement, January 14, 2008

Creative Recycling Systems (CRSE) is Leapfrog's newest recycling partner. Leapfrog began an e-scrap recycling initiative for its clients and the community in 2004. CRSE recently received recognition in a National Geographic article as an example of the right approach to e-scrap recycling.

Individuals, businesses and nonprofits can drop off small quantities of used computer equipment at Leapfrog for recycling for a small fee. Larger quantities can be picked up in Metro Atlanta, often at no charge. To request recycling, please fill out the recycling request form.

Leapfrog Client Nominated For Leadership Award
News, December 11, 2007

Turknett Leadership Group announced that Pat Showell, CEO of Families First, is a nominee for the 2007 Leadership Character Award, in the nonprofit category. Ms. Showell began her career as a social worker in Atlanta and worked at Families First in several capacities before being promoted to the position of CEO.

Leapfrog Renews Microsoft Certification, Adds Two Competencies To Portfolio
Announcement, December 5, 2007

Leapfrog Services announced that it has renewed its enrollment in the Microsoft Gold Certified Partner program and has been accepted into two new competencies: the Mobility Solutions competency and the Security Solutions competency.

Leapfrog Sponsors Cyber Cafe for Southeastern Accounting Show
News, August 29, 2007

The 2007 Southeastern Accounting Show convened at Cobb Galleria today. Laptop computers in the wireless Cyber Cafe were provided by Leapfrog Services. The annual SEAS is hosted by the Georgia Society of CPA's.

Leapfrog Recycling Partner Tech Corps GA Merges with New York Nonprofit Computers For Youth
Announcement, June 24, 2007

Computers For Youth co-founder and president Elisabeth Stock, and Tech Corps GA board chair Len Al Hass, announced today that her organization's presence has extended to Atlanta with the acquisition of Tech Corps Georgia. After successfully setting up operations in New York and Philadelphia,CfY has recently hosted “family learning workshops” at L.J. Price Middle School in Atlanta. During these events, more than 260 sixth graders and their families were provided free computers and computer training. Leapfrog and Tech Corps GA have worked together on an e-scrap recycling initiative for the past two years.

Leapfrog Strengthens Network Management In Major Systems Upgrade
Announcement, December 18, 2006

Leapfrog Services, Inc. announced significant completion of major systems upgrades in its Network Operations Center. The company has worked for several months to implement the r11 version of Unicenter, introduced by CA earlier this year.

This upgrade helps Leapfrog to deliver quality service with better process support and more effective technology aggregated in a centralized scalable platform. The interoperability of the Monitoring, Asset Management, Ticketing and Reporting Systems will help to streamline support services and provide pertinent data to Leapfrog and our valued clients.

With this change, Leapfrog has also implemented many of the ITIL best practices for IT Service Organizations.

For a summary of Leapfrog's use of CA products to provide superior IT services, see this page on CA's website.

Leapfrog Services Achieves Two Microsoft Certifications
Announcement, June 12, 2006

Leapfrog Services announced that it has been named by Microsoft as a Certified Small Business Specialst, and has achieved Gold Certified Partner status, with competencies in Networking Infrastructure Solutions and Advanced Infrastructure Solutions.

Claire Lewis Arnold, Leapfrog CEO, Inducted Into the Academy of Women Achievers
News, May 17, 2006

Leapfrog CEO Claire Arnold was one of ten women inducted into the Academy of Women Achievers today at the annual Salute To Women Of Achievement luncheon and benefit hosted by the YWCA of Greater Atlanta. The Academy Of Women Achievers is the first major program to recognize the professional and civic accomplishments of Atlanta’s women. Members of the Academy are nominated by their peers and recognized as Atlanta’s premier female role models. For over twenty years, the YWCA has recognized and honored more than 200 women through this program, including Jane Fonda, Mayor Shirley Franklin, Rosalyn Carter, Monica Kaufman and Gladys Knight. Stephanie Blank, chair of the Children’s Healthcare of Atlanta Foundation and active champion of children’s health issues, was named the 2006 Woman of Achievement.

Leapfrog Client Families First Nominated for Technology Innovation Award
News, April 24, 2006

Families First, a nonprofit organization with over a century of service to families in metropolitan Atlanta, was one of three finalists for a significant award that recognizes nonprofit organizations for innovative use of technology. The 5th annual Technology Innovation Award was presented by Accenture at the Digital Ball hosted by TechBridge on May 6, 2006.

Families First’s journey into the realm of technology innovation began with CEO Pat Showell and Chief Administrative Officer Chris Valley collaborating on strategy and planning to make the agency leaner and technology-enabled. The extent of their task was made clear by a survey in which their staff rated the agency’s computer technology the #1 source of employee frustration. Concluding that information technology was not a core competency, they contracted with Leapfrog Services in 2003 to manage technology and provide support for computer users.

Working with Leapfrog, and with generous support from benefactors, Families First conducted a technology refresh, re-negotiated voice and data contracts, and trained staff to use computer systems more proficiently. In 2005, the CareLogic system from Qualifacts Systems was implemented, and reporting was transformed from a slow, paper-intensive process to a vastly simplified computer task. Communications between case workers and clients were improved. Significant reductions in operational and administrative costs were achieved. The staff reaction was dramatic: a subsequent survey ranked computer technology as the #1 source of employee satisfaction – a worst-to-first turnaround in two years.

See the April 14, 2006 edition of the Atlanta Business Chronicle, section D for comments from Families First and the other award finalists.

Leapfrog Marketing Manager John Wiley Joins BMA Atlanta Board
Announcement, February 2, 2006

Kevin Sullivan, Board President for the Business Marketing Association International Atlanta Chapter, announced that John Wiley, Leapfrog Marketing Manager, has been appointed Chair for Marketing and PR by the BMA Atlanta board.

Leapfrog CEO Claire Lewis Arnold to be Keynote Speaker at Dot Org 2006
February 1, 2006

Claire Lewis Arnold, CEO of Leapfrog Services Inc., an Atlanta based provider of managed computer networks and services, has been selected as keynote speaker for Dot Org 2006, the annual technology conference hosted by the Georgia Center for Nonprofits.

Dot Org is focused exclusively on the nonprofit sector and is attended by nonprofit professionals from all over the Southeast. The theme for this year's conference is "Connecting The Dots… Vision/Technology/Impact." The use of technology resources throughout the nonprofit community has grown significantly in recent years, and this year’s Dot Org will explore the impact of this development.

The conference will be held at The Georgia International Convention Center in College Park on March 8th. Enhancements in 2006 include the implementation of five distinct workshop tracks to support individual professional development. The curriculum is designed to help attendees strengthen their use of technology, identify new sources and uses of technology, and learn to use technology more effectively in enabling the missions of their organizations.

The Georgia Center for Nonprofits is Georgia's association for nonprofit, charitable organizations. The Center works to serve, strengthen and support Georgia's nonprofit community. It helps nonprofits manage better by offering information, training, consulting, insurance and nonprofit jobs services.

Change the World . . . with Your Computer
Join the Leapfrog Services Team on the World Community Grid
Announcement, October 10, 2005

Leapfrog Services joins IBM and a number of foundations in promoting the World Community Grid, a way to use idle time on computers to solve some of the problems plaguing humanity.

Leapfrog Services Announces Enhancements to SecureMail
Press Release, October 3, 2005

Leapfrog's SecureMail managed email service has been enhanced. SecureMail G2 boasts improved capabilities for email security and regulatory compliance, while SecureMail Plus provides additional capability to send and receive email in case of catastrophic hardware disaster.

Leapfrog Services Announces CTO On Demand Program
Press Release, September 8, 2005

Businesses and Professional firms can get help on strategic information technology projects with the CTO on Demand program. The program provides the expertise of a Chief Information Officer or Chief Technology Officer without the expense of long-term employment.

Leapfrog CTO Emmett Hawkins Member of Panel Discussion on Malicious Software
April 12, 2005

Leapfrog CTO Emmett Hawkins participated in a panel discussion on Malicious Software hosted by SERIS at the TSRB on April 11. Other panelists included Adam Powers, Director of Technology, Advanced Technology Group, Lancope; Scott Mecredy, Manager of Protection Products, Earthlink; Robert Ciampa, VP of Business Strategy, Trusted Network Technologies; Phyllis Schneck, VP Strategic Development, Ciphertrust. The discussion was moderated by Marci McCarthy, CEO of Executive Alliance. Reaction Marketing was the event sponsor.

The planned agenda for the panel was the problem of Malicious Software ("malware"), its impact on business, and anti-malware strategies and solutions for all budgets. However, much of the discussion ended up being devoted to the threat posed to individuals and businesses by "phishing" and other schemes used to gather private information and ultimately money through email messages and fraudulent websites.

The panel suggested to the audience that identity recognition is the fundamental issue to be addressed. Without improvements in this area, even Internet-savvy consumers and businesses will continue to fall victim to schemes that use phishing and similar means of deception and fraud. The discussion closed with recommendations from the panelists on best practices for businesses to follow and teach to their employees as they seek to avoid falling victim to these sinister ploys.

Leapfrog Services Demonstrates Focus on Customer Satisfaction by Creating Chief Service Officer Position
Press Release, January 6, 2005

Brian Kirsch has been named Leapfrog's first Chief Service Officer. The position was created to emphasize the company's commitment to customer satisfaction.

Atlanta History Center Selects Leapfrog Services Inc. to Manage IT Infrastructure
Press Release, November 23, 2004

Leapfrog Services will provide comprehensive management of the IT infrastructure of the Atlanta History Center, as well as providing email and help desk support for its computer users.

Board Of Directors Network And KPMG Announce Claire Lewis Arnold As Winner Of Evans Award
Press Release, October 28, 2004

The Board of Directors Network (BDN) and KPMG LLP announced today that Leapfrog CEO Claire Lewis Arnold has won the 2004 Lettie Pate Whitehead Evans Award, which is granted each year to an outstanding female board member in recognition of outstanding performance as a corporate director.

Companies shape decor to mirror firm's image
Atlanta Business Chronicle, June 18, 2004

Leapfrog's new headquarters on Chantilly Drive is highlighted in this article about corporate space planning and design.

On security, is Cisco the next Microsoft
SearchNetworking, May 10, 2004

Emmett Hawkins, Leapfrog CTO, comments on the difficulties smaller companies have in keeping up with network patches in this article on vulnerabilities in Cisco networking products.

Netilla SSL VPN Drives Remote Access
CRN, August 11, 2003

Leapfrog Vice President of Marketing Brian Kirsch explains how the company uses Netilla VPN access to provide secure network communications for companies like Goodwill Industries of North Georgia.

Leapfrog Founder Claire Arnold Recognized for Commitment to Diversity and Fairness in Community
Leapfrog Press Release, April 21, 2003

The National Council of Community and Justice presented Claire Arnold with its Brotherhood/Sisterhood Award, recognizing her vision of fairness and equality.

Measuring the return on your IT investment
The Atlanta Business Chronicle, November 22, 2002

Andrew Stith, chief operating officer of Leapfrog Services, describes IT investments as a three-tiered pyramid: the infrastructure at the bottom, production level in the middle and strategic level at the top.

LeapFrog Selects CipherTrust's IronMail to Provide Secure Managed E-mail
April 22, 2002

CipherTrust, a leader in application-level e-mail security, announced that Leapfrog Services Inc. has selected IronMail to power its secure e-mail services. Through this partnership, Leapfrog will offer small-to-midsize organizations enterprise-class secure e-mail services, ensuring their protection from threats such as intruders, spam, viruses and worms, as well as ensure in-transit message privacy.

Farming background helps Arnold wrangle nomination
The Atlanta Business Chronicle, April 19, 2002

This profile of Leapfrog CEO Claire Arnold appeared prior to her being named Small Business Person of the year by the Metro Atlanta Chamber of Commerce.

Busier is better for Leapfrog's 'Yum' Arnold
The Atlanta Business Chronicle, February 15, 2002

A day in the life of Leapfrog Services CEO Claire Arnold, after she was nominated as a finalist for the 2002 Woman of the Year in Technology award sponsored by Women In Technology (WIT).