Service & Support: Client Comments

We'd like to share some of the comments we have received from our clients in response to the satisfaction survey they receive after contacting our support center.

2005
October 25th	“Despite all the distractions going on in our office, he was very courteous and told us what the issue was and why it happened.”	- C. C.
October 22nd	“Your agent was very helpful and took time to do one extra step that fixed the problem. Thanks!”	- J. S.
October 19th	“Every experience I have had with Leapfrog has been a positive one. I definitely recommend you.”	- A. K.
September 30th	“Good customer service.”	- P. P.
September 6th	“Your staff is always prompt and courteous!”	- L. M.
	“I got two calls alerting me to this issue, one from the NOC and one from the help desk. I got the first call before I knew there was a problem, mere moments after the server went down.”	- D. J.
August 26th	“Alan took the time to call me and email me that this had been completed AND update me on several other outstanding issues. Rock on! This is the Leapfrog we know and love!! Thank you so much.”	- L. C.
August 24th	“YOU WERE WONDERFUL! COULDN'T BE MORE PLEASED.”	- E. A.
	“The support from Leap Frog has been excellent, quick response and patiences in extreme circumstances.”	- A. B.
August 22nd	“Thank you, great job. I was very pleased with the agent's time efficiency and effectiveness.”	- H. S.
August 11th	“Alan solved our problem very quickly and was helpful, as usual, in describing what needed to be fixed. Thank you!”	- L. C.
	“I no longer fear computer problems. You guys are really super.”	- S. V.
August 9th	“I really appreciated Don's effort to call me and let me know this was taken care of. Having Brian and Lauren on site saved the day!”	- L. C.
	“I love you all!”	- S. V.
July 26th	“Lauren assisted me in getting Trevor patched through to correct the issue. Thanks so much! This was critical. Trevor was very nice.”	- L. C.
July 18th	“Brad fixed the issue. and very promptly!”	- L. M.
July 12th	“Trevor was extremely helpful and courteous. The Support Center did an excellent job and configured everything just as requested.”	- J. M.
July 7th	“Above and beyond the call of duty - He politely took over my computer, made it behave & left me with some helpful ideas for keeping it happy.”	- B. W.
	“Great job Don and John!”	- B. R.
July 1st	“Resolved the issue remotely without having to send anyone on site, which is exactly what I needed.”	- J. M.
	“I ended up talking to Chris, Floyd, Alan, Ritchie, and Brad. All five were very, very courteous and very, very effective.”	- S. C.
June 28th	“The Support Center was extremely responsive. we love it that you guys are taking such great care of us. Alan is the Master. He took care of something that would have taken our former support “gurus” 1/2 day to resolve. Love you guys!”	- L. C.
June 20th	“Chris was extremely friendly and patient with me.”	- L. C.
	“I love you guys!”	- S. V.
June 16th	“He was Johnny on the spot.”	- L. C.
	“Trevor was wonderful. I am a really happy customer.”	- S. V.
	“Chris helped me, and he was very knowledgeable and courteous.”	- T. T.
	“Great job, and done much quicker than I anticipated.”	- J. M.
June 15th	“He was great and very knowledgeable.”	- S. B.
June 14th	“Very prompt and supportive”	- N. F.
May 27th	“Trevor was very nice during the whole process, which I'm sure was frustrating at times. Leapfrog Rules!”	- S. K.
May 25th	(Alan was courteous) “as always!! And fixed the issue quickly.”	- D. J.
	“Thank you for the prompt explanation to provide to our staff.”	- D. G.
May 23rd	“Trevor was a great help. The printer is printing every time now.”	- D. R.
	“Delighted with prompt attention!”	- S. V.
May 20th	“Don called me exactly at 9:02 this morning which was the agreed upon time and installed Great Plains. This was one of the most pleasant experiences I have had with Leapfrog, thanks to Donald.”	- D. W.
May 19th	“Brad has been very diligent in resolving this problem, which didn't seem to have a straightforward fix.”	- S. S.
	“Not only was she courteous, she went above and beyond by giving me some very helpful tips. Thank you Meenal.”	- L. P.
May 13th	“Thanks for your quick response.”	- D. G.
May 12th	(Brad was) “very patient with my slow computer.”	- B. P.
May 5th	“Kenny was very nice and courteous.”	- L. C.
April 21st	“All you folks are the best.”	- T. H.
April 19th	“Took less than 5 minutes. He was terrific.”	- J. L.
April 15th	“Femi has been most helpful, providing the devices we needed to get the system back to normal and the expertise to determine that our Novell server needs to be replaced. He saved the day by bringing us the USB floppy drive!”	- M. S.
April 11th	“Very courteous and helpful and pleasant. Thank you!”	- D. G.
April 8th	“You guys are very helpful. Thanks for the quick response.”	- R. W.
April 5th	“Great Job!”	- B. K.
March 29th	“Brilliant Trevor!”	- A. U.
March 25th	“He (Trevor) was very helpful.”	- V. M.
	“Great job Don!”	- B. K.
March 24th	“Very helpful; assisted in resolving other problems in addition to the one for which Leapfrog was contacted.”	- A. M.
	“Always courteous and pleasant to speak with!”	- B. D.
March 22nd	“Alan is always so helpful.”	- B. T.
March 21st	“Support was very helpful and stuck with us to completion.”	- D. P.
March 17th	“Alan was very nice and pleasant to talk to and very knowledgeable.”	- D. B.
March 11th	“He was very attentive to this issue and helped me every step of the way.”	- C. W.
March 10th	“Ian is always helpful, and he always corrects the problem.”	- J. M.
	“Alan has always been very helpful for all my remote issues.”	- C. R.
March 8th	“Alan is always a joy to work with. Perfect!”	- R. D.
March 7th	“Very professional, helpful and friendly - congratulations on getting a tricky balance just right.”	- S. T.
March 3rd	“Bob had us up and working very quickly. we were grateful for him to be there to help us out. He does great work. he is a real pleasure to work with!”	- A. T.
	“Brad was very thorough and completely took care of the problem.”	- A. T.
March 2nd	“You guys have always come through for us - excellent service 100% of the time”	- M. S.
February 24th	“Trevor was very professional and courteous. I am very pleased with the service. Thanks again.”	- E. P.
February 23rd	“Good job, keep up the good work”	- R. W.
February 17th	“Outstanding professional, excellent support and knowledge of our systems. We wanted to make some significant changes as well as test a network drive for storage of secure data across all staff. Alan is simply stellar - always a pleasure to work with him.”	- C. A.
February 14th	“Ian saved my day. again.”	- R. M.
February 10th	“Very courteous.”	- T. B.
February 9th	“Very courteous and explanatory.”	- R. M.
	“Very quick response and informative with regards to my inquiries. Thank you so much!”	- A. R.
February 8th	“Very courteous and respectful... superb support!! No hesitations; straight forward help.”	- M. B.
	“Very professional, able to walk me through the problem.”	- J. W.
February 3rd	“Ian is habitually phenomenal!”	- M. C.
	“Very courteous!”	- W. H.
February 2nd	“Very friendly ”	- C. H.
February 1st	“Great work...thanks again ”	- L. P.
January 19th	“(The support center agents) were very helpful”	- T. S.
January 18th	“Thanks for your prompt attention to this matter!”	- D. G.
January 12th	“Great service, as always!”	- M. S.
January 10th	“Brad was helpful”	- W. C.
	“Brad was knowledgeable of the system and license codes”	- L. H.
January 7th	“Both agents (Floyd & Don) were nice and courteous”	- L. C.
January 5th	“Always a pleasure to work with Ian”	- D. J.
	“Thank you Ian! …a sensible explanation of what was going on and a simple solution.”	- B. W.
January 4th	“He was very courteous and very helpful.”	- L. C.
	“Ivan and Robert were great at helping with all my computer glitches.”	- C. F
2004
December 21st	“Donald was very professional.”	- L. H.
December 20th	“Alan was very courteous and professional.”	- L. H.
December 7th	“Perfect – as always!”	- M. S.
December 6th	“Meenal was very helpful”	- L. J.
December 2nd	“Ian is very competent”	- L. H.
December 1st	“Very polite and helpful”	- L. M.
November 29th	“Alan is always great!”	- C. C.
November 24th	“Very quick response & a swift resolution! Thank you!”	- E. H.
	“Ian has always been extremely professional.”	- T. O.
November 23rd	“Please pass on a thank you to Brad. He was very patient and knew exactly what the problem was from my very not-computer-savvy description.”	- L. C.
November 22nd	“Alan is awesome. My PC was infected with a virus.”	- M. S.
November 19th	“Don was very courteous, polite and handled my concern very quickly.”	- L. H.
November 18th	“Ian got right to the problem and wasted absolutely no time.”	- H. S.
November 17th	“Courteous and prompt and efficient”	- W. C.
	“Your guys are always great – very courteous and helpful”	- M. S.
November 15th	“Well done… Again!”	- M. L.
November 10th	“He (Brad) was very nice and kind.”	- L. C.
November 9th	“Alan was very courteous and efficient. He fixed my computer quickly, and it was a pleasure working with him.”	- E.G.
November 5th	“The implementation went very smoothly and the followup is also timely and effective. EVERY person who was on site for our implementation was courteous!”	- J. J.
October 27th	“Not only was the SCA courteous, but he was quick to respond! Great Support! They fixed in one hour small annoyances that have been ongoing for some time. Will Ian and Brad get star parking out of this? What is more important is that they were responsive and timely. Also, I received feedback via phone and e-mail. Ian and Brad were awesome. I can’t wait to have more problems.”	- W. C
October 20th	“Alan was extremely pleasant to deal with. I told him that this was the first time I have received immediate service in almost three years. Of course we did not have Leapfrog during those years.”	- R. D.
October 18th	“Your support desk is more efficient than our company has had in the past. Thank you.”	- D. J.
October 15th	“Chris was very helpful and pleasant! He made a problematic situation much more bearable.”	- L. P.
October 14th	“Job well done! Outstanding support!”	- T. R.
October 5th	“Alan was great! He fixed my printer in seconds and was very helpful!! A++”	- J. P.
September 30th	“Everything went well once Floyd arrived. He was very helpful as always.”	- A. S.
September 28th	“very quick fix!”	- K. K.
September 27th	“Brad was very knowledgeable of the concern I brought to his attention.”	- L. H.
September 24th	“Brad was very courteous and explained everything step by step. I’m very pleased.”	- J. H.
September 21st	“Alan is very proficient and courteous.”	- A. V.
September 14th	“Alan is always extremely helpful.”	- T. B.
September 10th	“Ivan continually comes through in emergency situations and we appreciate his work.”	- I. W.

Unsolicited comments

2005:

From a new client:

The help line is great. We are all in love with Leapfrog! - J. T.

From a long-time client:

I'd like to make sure Chad gets big kudos on our cut-over today. He made sure we got the correct firewalls, made sure they were each configured correctly, laid out a plan for the techs today, and it couldn't have been smoother. - A. H.

From a client's father who fled New Orleans after hurricane Katrina:

Thank you very much for converting the DDS-4 tape for us. I am now back in New Orleans, and we may be able to enter the building tomorrow to retrieve a few essential items. - J. M.

From a new client:

Chad has displayed an extremely calm and professional composure and demeanor. His technical skills in this arena are outstanding and his willingness to stick with the task at hand are most appreciated. I asked Chad to help and for 6+ hours Chad, I and our customer were on the phone working through the various issues. - D. B.

From a long-time client:

I just wanted to send a quick note of thank you for your help with the Great Plains project. Once again Leapfrog came to bat for us. Stuart was very happy with the solution and I think it is a great idea. - C. L.

From a long-time client:

Please extend my personal thanks to Richie for his calm and helpful service. Richie helped me diagnose the problem almost immediately. Then he confirmed that everything was restored just as expeditiously.

Also, please thank the ever-patient Stacey for patching me through so quickly. The two of them were invaluable in helping with an efficient, timely resolution - J. M.

From a long-time client:

Floyd did an exceptional job yesterday. He was focused, diligent, thorough, and conscientious. Our VIP is very well pleased and, of course, so are we. - C. A.

From a long-time client:

Bob, thanks for your hard work - we're very pleased with your professionalism and the efficient manner in which you set up the systems and had everyone up and running right away. Here's to the next one! - C. A.

From a long-time client:

Chad:
I just wanted to thank you again for working so hard to get the VPN issue resolved. It was an IMMENSE help to us in our work yesterday. I really do appreciate it! We would literally be in a much worse place with our new system implementation if you had not been so diligent in your work, so thanks again!!!!!!! - C. W.

From a long-time client:

Please tell Andrew, Claire and Trey how skilled and patient Robert was this week. I was very impressed with him and thankful that he was here in such a tense time. Christina

From a new client:

So far, fabulous! Ivan is great, by the way. - S. T.

From a new client:

Thought you might like to hear that several people in our office have stopped me today and commented on how nice and helpful your support people have been when they have called in with questions or problems. Thanks for all the hard work!! I'm very pleased with the way things are going!!
- G. C.

From a long-time client:

I wanted to share with you a positive experience that we had today. We had an old switch go bad which disabled our Internet connection, email, and accounting system. I immediately called the help desk and told Stacey that we had an emergency situation. She was able to put me immediately in touch with Trevor. It took 45 to 50 minutes to isolate the problem and determine that the switch would need to be replaced. Leapfrog had one, and a technician came down and installed it. All in all we were down for only about two hours.
- D. J.

From a new client:

Just a quick note to let you know that recommending Leap Frog for [our firm's] IT needs was perfect. The people at Leap Frog, from the technicians to the support staff, have defined what great customer service is all about. Not only did they meet our deadlines in a timely manner, but have followed up to make sure there were no questions or problems. They made our move from the [old server] to the [new] server in Atlanta so easy. Harold Min, who helped me with my email and internet transition, is truly an asset to the Leap Frog team. He is a perfect example of what exceptional customer service is about.
- S. C.

From a long-time client:

Ian, Just a note to thank you for all your help--to me personally as well as to all at our firm.
- P. D.

From a long-time client:

Pete, I wanted to express my appreciation to you and Brad for helping me with our new principal's laptop. I received the laptop on March 15 and called Leapfrog technical support. Brad answered the call and within an hour or so, the laptop was fully operational with our network. a couple of Brad's accomplishments were making sure that all the previous Outlook contacts & calendar were loaded into the new computer. He also was very helpful getting the Blackberry to function with Outlook. This is the type of support I was hoping for when we signed on with Leapfrog.

Because of you and Brad, this person's technology transition to our firm has been extremely positive. Thanks again for a job well done.
- E. G.

From a long-time client:

Thanks so much! Have I told you lately that "I love Leapfrog"!!!! You're the best!
- J. P.

From a strategic partner:

Thanks Brad, for your quick assistance and patience - customer is happy now.
- G. C.

From a new client:

I want to publicly acknowledge how effective Leapfrog has been on eradicating the various IT plagues I have been suffering. Not only has Alan from the help desk resurrected my laptop, but he has also patiently walked me through several VPN and Outlook issues and taught me all kinds of useful tricks. It has been a pleasure to have his support, and I appreciate his knowledge and willingness to quickly come up to speed on the few issues that were not solved with his tools already in his kit.

I feel confident that we have selected a competent, positive and time sensitive partner to solve current and prevent future IT issues.
- C.D.

2004:

From a long time client:

I have had the pleasure of working with Emmett Hawkins and his team and I would just like to let you know what an excellent team of people they are. Emmett stayed in contact with me until 1:00 a.m. to complete this. again Emmett and his team helped make this a seamless process. I would also like to mention that Brian Kirsch has been very helpful in building a very good relationship. We recently had an audit take place in our IT department, and the external company that did the audit was very impressed with Brian and the services provided by Leapfrog Services.
- R. R.

From a new client:

I just want to drop you a note to say how helpful and pleasant Brian and Robert made the transition. They both answered all our questions and made sure everything was up and running smoothly.
- K. W.

From a long time client:

I just wanted to say THANK YOU for your services. It has made my worklife so much easier. Thank YOU for making it possible.
- Mary

From a long time client:

We wanted you guys to know how much we appreciate the timely responses to all our computer issues. You guys rock!
- S. A.

From a long time client:

Please convey our appreciation to Chad for his help on this. this problem wouldn't have been resolved if it wasn't for Chad dedicating his time till 1 a.m. last night. It's a pleasure to work with someone of Chad's caliber and dedication.
- V. L.

From a long time client:

Dear Harold,
We wanted you to know how much we appreciated your dedication and hard work getting us transitioned from our old facility to our new location. Your many late hours and time spent over the weekend of our move were critical to the successful migration and set up of our new servers.
We really appreciated you being here on Monday after the move and personally getting every employee's computer operational and their email working.
Thank you for your excellent customer support.
- D. T.