CUSTOMER COMMENTS

"Above and beyond the call of duty - He politely took over my computer, made it behave & left me with some helpful ideas for keeping it happy."

“Problem fixed in 5 minutes.  Super!”

“Fixed in less than 15 minutes.  Great support.  Thanks go to Trevor and Don.”

“I received a return call, and work began immediately.  I was very pleased. Zach made it very user friendly.”

                       

 

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Remote Desktop Management & Support

Remote Desktop Management

With Remote Desktop Management from Leapfrog, many software patches, updates, upgrades and other modifications can be accomplished remotely over a secure Internet connection.  This minimizes interruptions and phone time for our clients, keeping them productive.

Remote Desktop Support

The days of waiting for the technician are over.

Remote Desktop Support works like this:

Customer Calling Leapfrog:
“Hello, I have this Windows error message on my screen.  I have no idea what it means.”

Leapfrog Support Analyst:
“With your permission, I can access your PC remotely and take care of the problem from here.  You can take a break if you like while I work on it.”

Leapfrog pioneered remote desktop support in 2000 and continues to refine this approach to troubleshooting and problem solving.  Our clients tell us that they really appreciate it when we can solve a problem during the first call – without a long conversation and a lot of technical jargon. 

Contact Leapfrog today to learn more about the advantages of remote desktop management and support.