CUSTOMER COMMENTS

"Outstanding tech support. You guys called us yesterday to let us know we had a problem before we knew we had a problem. Your tech stepped us right through diagnosis and fix."

"Damien is always very polite and personable and does not make me feel like an idiot when I have a technical issue. He does good work and fast."

IT Help Desk Services

Have you ever had a computer problem solved during the first call?

Thanks to Leapfrog’s experience using a secure Internet connection to troubleshoot problems remotely, we are able to resolve many problems while the customer is on the phone, without lengthy technical dialogue.

With a 95% live answer rate, our Support Center has redefined “responsive.” Our Support Analysts provide live assistance from 7 to 7 weekdays and are on call at all other times for emergency response. They are often complimented for being courteous as well as competent and for translating technical jargon into plain English.

Leapfrog’s Support Center also provides field service when hands-on work is required. We coordinate with equipment manufacturers for warranty work and with Internet Service providers for connectivity issues to make life easier for our customers.

Our Service Desk system (part of UniCenter from CA) includes a ticketing system and a knowledge base so that anyone on our help desk can access information about a client’s network and their recent service tickets.

Is your current technical support provider less than responsive?

Leap to new levels of service. Contact Leapfrog today.