CUSTOMER COMMENTS

"Even when the issue might be out of their scope of responsibility, these guys are SO helpful. Trevor rocks!"

“I got two calls alerting me to this issue, one from the NOC and one from the help desk. I got the first call before I knew there was a problem, mere moments after the server went down.”

"I cannot say enough about Damien and the kind, generous and efficient way he went about his work. He is a fine person, a skilled professional and a great credit to your organization. Thank you for assigning him to my project."

“Chad has displayed an extremely calm and professional composure and demeanor. His technical skills in this arena are outstanding and his willingness to stick with the task at hand are most appreciated. I asked Chad to help and for 6+ hours Chad, I and our customer were on the phone working through the various issues.”

Technical Teams

Our Systems Engineers are dedicated to designing and implementing new networks and managing technology projects. They have built hundreds of networks that are secure by design. They work closely with our Client Services and Business Development teams to provide consulting and recommendations.
Our Systems Administrators provide proactive support. Working in our Network Operations Center, they monitor and manage network infrastructure at our clients’ locations and in our secure data center. Using secure Internet connections, they conduct preventive maintenance on servers. They also audit data backups and serve as a liaison to the ISPs and other vendors providing services our clients.
Our Support Center team provides reactive support. Support Analysts answer help desk calls and provide troubleshooting by phone and by secure remote connection for the fastest problem resolution. Field Service Technicians are dispatched to install and repair computers and other network devices.
Our Service Desk (powered by Unicenter from CA) includes a ticketing system that tracks incidents, problems and change orders. Its Knowledge Base is referenced and updated by our Support Analysts so that we have current information on each client’s systems.